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SHIPPING

  • Unframed prints typically ship within 1-2 weeks.

  • Framed prints typically ship within 3-5 weeks.

  • Gift Shop items typically ship within 5-7 business days.

  • All shipping charges include handling, packaging, transportation of items, plus additional delivery charges for large or bulky items, and/or delivery to remote locations. 

  • All return shipping charges will be deducted from the merchandise credit.

RETURN & EXCHANGE POLICY

ARTWORK RETURN POLICY:

All artwork is returnable within 7 days of delivery for store credit only. Funds will be credited in the form of a store credit minus any restocking or return shipping fees. All products must be returned undamaged & in original packaging.

  • Return process must be initiated within 7 days of delivery by contacting info@brookewilen.com. Return requests received outside the stated return period will not be accepted.

  • Products must be returned unopened, undamaged & in original packaging.

  • Framed & unframed prints must be returned undamaged & in original packaging and with the accompanying certificate of authenticity.

  • Return shipping labels will be provided once your request has been received. Shipping charges will be deducted from merchandise credit. Items must be shipped back within 3 days of label receipt.

  • 15% restocking fee applies to all returned framed and unframed photography.

GIFT SHOP RETURN POLICY:

All Gift Shop products are returnable within 7 days of delivery. Funds will be credited to the original form of payment minus return shipping fees. 

 

  • Return process must be initiated within 7 days of delivery by contacting info@brookewilen.com.

  • Products must be returned undamaged and unused.

  • Return shipping labels will be provided once your request has been received. Shipping charges will be deducted from refund. Items must be shipped back within 3 days of label receipt.

Contact
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