top of page

SHIPPING

  • Unframed prints typically ship within 1-2 weeks.

  • Framed prints typically ship within 3-5 weeks.

  • Gift Shop items typically ship within 5-7 business days.

  • All shipping charges include handling, packaging, transportation of items, plus additional delivery charges for large or bulky items, and/or delivery to remote locations. 

  • All return shipping charges are the responsibility of the customer.

  • If you are outside of the U.S. and would like to make a purchase, please contact info@brookewilen.com to place an order. 

RETURN & EXCHANGE POLICY

ARTWORK RETURN POLICY:

​

All artwork is returnable within 7 days of delivery for store credit only. Funds will be credited in the form of a store credit minus any restocking or return shipping fees. All products must be returned undamaged & in original packaging.

​

  • Return process must be initiated within 7 days of delivery by contacting info@brookewilen.com. Return requests received outside the stated return period will not be accepted.

  • You will receive an RA number, and return address. The RA number must be written on the outside of the package.

  • All return shipping costs are the responsibility of the customer. Returned items must be received within 20 days of initiating the return.

  • Products must be returned unopened, undamaged & in original packaging.

  • Framed & unframed prints must be returned undamaged & in original packaging and with the accompanying certificate of authenticity.

  • 20% restocking fee applies to all returned framed and unframed photography.

​

GIFT SHOP RETURN POLICY:

​

All Gift Shop products are returnable within 7 days of delivery. Funds will be credited to the original form of payment minus return shipping fees. 

 

  • Return process must be initiated within 7 days of delivery by contacting info@brookewilen.com.

  • You will receive an RA number, and return address. The RA number must be written on the outside of the package.

  • All return shipping costs are the responsibility of the customer. Returned items must be received within 20 days of initiating the return.

  • Products must be returned undamaged and unused.​

Contact
bottom of page